1. Understands the history, philosophy, and basic principles of TQM.

Objectives

Assignments

1.1 Outlines the history and development of the quality movement.

1. Reads In the Beginning, There Were Deming and Juran. Also, reads Practicing Continuous Improvement in the Classroom re Objective 1.1.

1.2 Explains what is meant by TQM.

1.3 Summarizes Deming's fourteen points of quality management.

1.4 Discusses advantages and disadvantages of TQM.

2. Reads Total Quality Management re Objectives 1.2, 1.3 and 1.4.

1.5 Explains why standards are important in quality management.

1.6 Describes the role of the International Organization for Standardization (ISO).

1.7 Explains how ISO standards are developed and administered.

3. Reads About ISO: Introduction re Objectives 1.5, 1.6 and 1.7.

1.8. Explains what constitutes the ISO 9000 and ISO 14000 families of standards.

4. Reads the following four documents re Objective 1.8:

• ISO FAQ's
• History and origin of ISO 9000
• The ISO 9000 family and the ISO 14000 standard

1.9 Lists the seven tools of quality improvement.

5. Reads Basic Quality re Objective 1.9.

1.10 Explains the purpose of the Baldrige Award.

6. Reads Baldrige Award re Objective 1.10.

1.11 Demonstrates knowledge of total quality management and ISO standards.

7. Completes Self-test #1 re Objectives 1.1 through 1.10.

1.12 Applies understanding of TQM philosophy and principles.

8. Completes Part I of the e-Worksheet re Objective 1.12.

2. Understands the relationship between TQM and ISO 9000.

Objectives

Assignments

2.1 Describes the benefits of using TQM and ISO 9000 simultaneously.

9. Reads Comparing ISO 9000 and TQM re Objective 2.1.

2.2 Lists the various ways that TQM can be addressed in a business.

2.3 Explains why ISO 9000 and ISO 1400 certificates are sought after by businesses.

10. Reads Total Quality Management and ISO 9000 re Objectives 2.2 and 2.3.

2.4 Interprets what is meant by the the phrase: "TQM is a process and a journey, not a destination."

2.5 Summarizes the five phases of the TQM journey.

2.6 Lists the various elements which comprise the TQM paradigm.

2.7 Describes the five overriding themes woven throughout ISO 9000.

2.8 Explains the areas of commonality between TQM and ISO 9000.

11. Reads What's Beyond ISO 9000? re Objectives 2.4 to 2.8.

2.9 Demonstrates knowledge of the relationship between TQM and ISO 9000.

12. Completes Self-test #2 re Objectives 2.1 through 2.8.

2.10 Applies understanding of the relationship between TQM and ISO 9000.

13. Completes Part II of the e-Worksheet re Objective 2.10.

3. Understands how theTQM philosophy and principles can be applied to education.

Objectives

Assignments

3.1 Shows awareness of the history and development of ISO 9000 for the education sector.

14. Reads ISO Guidelines for Education Sector* re Objective 3.1.

3.2 Explains how the "four pillars" of TQM can be applied to education.

15. Reads Applying Total Quality Management in Academics re Objective 3.2.

3.3 Summarizes the eight elements of TQM in education.

16. Reads Total Quality Management in Education* re Objective 3.3.

3.4 Discusses case study regarding the application of quality improvement techniques to higher education student services.

17. Reads Service Quality and Higher Education do Mix* re Objective 3.4.

3.5 Demonstrates knowledge of how TQM can be applied to education.

18. Completes Self-test #3 re Objectives 3.1 through 3.4.

3.6 Applies understanding of TQM applications to education.

19. Completes Part III of the e-Worksheet re Objective 3.6.